Terms of Service
Welcome to Refrigena!
The terms "we," "us," and "our" refer to Refrigena. We operate this store and website, including all related content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Refrigena is powered by Shopify.
Please read these Terms of Service carefully. By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
Section 1 — Access & Account
By using the Services, you confirm that you are at least the age of majority in your state or province of residence. You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, or assign your account to any other person. All information you provide must be accurate, current, and complete.
Section 2 — Our Products
We strive to accurately represent our products online. However, colors and appearances may vary depending on your device settings. We do not warrant that product quality or appearance will meet your exact expectations. Product descriptions and availability are subject to change at any time without notice.
Section 3 — Orders
Placing an order constitutes an offer to purchase. Refrigena reserves the right to accept or decline any order at its discretion. Your order is not confirmed until we accept it and successfully process your payment. Please review your order carefully before submitting, as cancellations may not be possible once an order is accepted. All purchases are subject to our Refund Policy.
Section 4 — Prices & Billing
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed. Unless stated otherwise, posted prices do not include taxes, shipping, or handling charges. You agree to provide accurate and complete payment information and to promptly update your account details as needed.
Section 5 — Shipping & Delivery
All delivery times are estimates only and are not guaranteed. Refrigena is not liable for delays caused by shipping carriers, customs processing, or events beyond our control. Once your order is transferred to the carrier, title and risk of loss pass to you.
Section 6 — Intellectual Property
All content on the Services — including trademarks, text, images, graphics, video, and audio — is owned by Refrigena or its licensors and is protected by applicable intellectual property laws. You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or transmit any material from the Services without our prior written consent.
Section 7 — Optional Third-Party Tools
We may provide access to optional third-party tools as part of the Services. These tools are offered "as is" and "as available" without any warranties or endorsements from us. Your use of any third-party tools is entirely at your own risk.
Section 8 — Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those sites. Please review their terms and policies before engaging in any transaction.
Section 9 — Relationship with Shopify
Refrigena is powered by Shopify. However, all sales and purchases are made directly with Refrigena. Shopify is not responsible for any aspect of transactions between you and Refrigena. You expressly release Shopify and its affiliates from any claims arising from your purchases with us.
Section 10 — Privacy Policy
All personal information collected through the Services is governed by our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy as well as Shopify's Privacy Policy.
Section 11 — Feedback
By submitting feedback, reviews, or suggestions to us, you grant Refrigena a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute that content for any purpose, including improving the Services. You represent that you own or have the rights to all feedback you submit and that it does not violate any third-party rights.
Section 12 — Errors, Inaccuracies & Omissions
We reserve the right to correct any errors, inaccuracies, or omissions on the Services at any time without prior notice, including after an order has been submitted. This includes corrections to product descriptions, pricing, promotions, and availability.
Section 13 — Prohibited Uses
You may only use the Services for lawful purposes. You may not use the Services to:
- Engage in unlawful, malicious, or fraudulent activity
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Harass, abuse, or harm any person
- Transmit spam, viruses, or malicious code
- Scrape, extract, or exploit any part of the Services
- Impersonate any person or entity
- Circumvent any security or access control measures
We reserve the right to suspend or terminate your account at any time for violations of these Terms.
Section 14 — Agents
This section applies if you use automated software or AI agents to access the Services. No agent may access the Services unless it clearly identifies itself in all HTTP/HTTPS requests, does not mimic human behavior, does not bypass CAPTCHAs, and responds truthfully when asked whether interactions are from a human or computer. We may limit or block agent access at any time.
Section 15 — Termination
We may terminate your access to the Services at any time, without notice, at our sole discretion. You remain responsible for all outstanding amounts up to the date of termination. Sections relating to intellectual property, liability, indemnification, and other provisions that by nature should survive will continue to apply.
Section 16 — Disclaimer of Warranties
The Services and all products are provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or secure.
Section 17 — Limitation of Liability
To the fullest extent permitted by law, Refrigena, its partners, directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages of any kind arising from your use of the Services or any products purchased through the Services.
Section 18 — Indemnification
You agree to indemnify and hold harmless Refrigena, Shopify, and their respective affiliates, officers, employees, and service providers from any claims, losses, or liabilities — including reasonable legal fees — arising from your breach of these Terms, violation of any law, or use of the Services.
Section 19 — Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full force and effect.
Section 20 — Waiver & Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver. These Terms, together with our Privacy Policy and any other policies posted on the Services, constitute the entire agreement between you and Refrigena regarding your use of the Services.
Section 21 — Assignment
You may not transfer or assign your rights under these Terms without our prior written consent. We may transfer or assign our rights and obligations without notice.
Section 22 — Governing Law
These Terms are governed by the laws of the jurisdiction where Refrigena is headquartered. You consent to the venue and personal jurisdiction of such courts.
Section 23 — Headings
Section headings are included for convenience only and do not affect the interpretation of these Terms.
Section 24 — Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.
Section 25 — Contact Us
For any questions about these Terms of Service, please contact us at:
📧 refrigena@gmail.com
📍 2449 Troy Ave, South El Monte, CA 91733, United States