Privacy Policy
Last updated: April 24, 2026
Refrigena ("Company," "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Refrigena is powered by Shopify.
This Privacy Policy explains how Refrigena collects, uses, discloses, and protects your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services. Please read this policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
"Personal information" refers to any information that identifies or can reasonably be linked to you. We may collect the following categories of information depending on how you interact with us:
- Contact details — name, billing/shipping address, phone number, and email address
- Financial information — credit/debit card details, payment confirmation, and transaction details
- Account information — username, password, security questions, preferences, and settings
- Transaction information — items viewed, purchased, returned, or cancelled, and past orders
- Communications — information included in customer support inquiries or messages to us
- Device information — device type, browser, IP address, network connection, and unique identifiers
- Usage information — how and when you interact with or navigate the Services
How We Collect Your Information
We collect personal information from the following sources:
- Directly from you — when you create an account, make a purchase, or contact us
- Automatically — through cookies and similar technologies when you use the Services
- From service providers — who collect or process information on our behalf
- From partners or third parties — as permitted by applicable law
How We Use Your Information
We may use your personal information for the following purposes:
- Providing the Services — processing orders, payments, shipping, returns, and account management
- Personalization — tailoring your shopping experience and recommending relevant products
- Marketing & Advertising — sending promotional emails, SMS, or postal communications, and displaying relevant ads
- Security & Fraud Prevention — authenticating accounts and detecting suspicious or malicious activity
- Customer Support — responding to inquiries and maintaining our business relationship with you
- Legal Compliance — meeting legal obligations and responding to valid legal requests
Cookies & Similar Technologies
We and our service providers use cookies, pixels, and similar technologies to operate the Services, remember your preferences, analyze website traffic, and support marketing efforts. You may disable cookies through your browser settings, though doing so may affect certain features of the Services.
How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- Service providers — for IT management, payment processing, data analytics, cloud storage, fulfillment, and shipping
- Business & marketing partners — to provide personalized advertising and marketing services
- With your consent — such as when you use social media integrations or request shipping to a third party
- Corporate affiliates — within our corporate group as needed
- Legal or business transactions — to comply with legal obligations, enforce our policies, or in connection with a merger or acquisition
Our Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and its partners, including across international borders. Shopify is responsible for processing your personal information in connection with its platform.
To learn more, visit the Shopify Consumer Privacy Policy at:
🔗 https://privacy.shopify.com/en
Third-Party Links
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
Security & Data Retention
We take reasonable measures to protect your personal information. However, no security system is completely impenetrable, and we cannot guarantee absolute security. We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights & Choices
Depending on where you live, you may have the following rights regarding your personal information:
- Right to Access — request access to the personal information we hold about you
- Right to Delete — request deletion of your personal information
- Right to Correct — request correction of inaccurate information
- Right to Portability — receive a copy of your data or request its transfer to a third party
- Right to Opt Out — opt out of the sale or sharing of your data for targeted advertising
To exercise any of these rights, you may:
- Adjust your browser or cookie settings
- Use the unsubscribe link in our promotional emails
- Contact us directly at 📧 refrigena@gmail.com
We will not discriminate against you for exercising your privacy rights. Identity verification may be required before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses to safeguard your data.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
📧 refrigena@gmail.com
📞 WhatsApp: +1 (213) 648-2642
📍 2449 Troy Ave, South El Monte, CA 91733, United States
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